How Long Will It Take for Your Order to Ship
All of our products are made to order (All orders are custom), right here in the USA and not sourced from over seas like our competitors business models. Although we take more time and care to make your product exceptional, we still manage to get our product delivered in a timely manner. After placing your order, expect a 7-10 business day leadtime before the delivery process starts. Often times customers may recieve their product prior to the 7-15 business day shipping lead time, but due to busy seasons we have instituted this lead time for our customers to anticipate all year. We ship all of our orders Fedex within the lower 48 states and you will receive a track number via email when the order has been shipped. Anyone who can make a custom product and ship it in two days is obviously sending you a pre packaged item that was imported. Our lead times take into consideration our order volumes along with the time it takes to properly dry the vinyl after the printing process and then the hands on care of sewing the product together.
Extra Shipping Costs
If you place an order outside the lower 48 states we will email you a link on our website so that you can pay for the extra shipping charges. Once we receive the additional payment we will put your order back into production. If you were unaware of this policy and would like to cancel the order we will do so upon your response. Please note that extra charges apply for the following locations and we don't ship outside of these extra zones.
- American Somoa
- Armed Forces Africa
- Armed Forces Americas
- Armed Forces Canada
- Armed Forces Europe
- Armed Forces Middle East
- Armed Forces Pacific
- Federated State of Micronesia
- Marshall Islands
- Northern Mariana Islands
- Puerto Rico
- Virgin Islands
Non-Defective: Indian Motorcycle Shop stands by our products and will replace any defective product. It 's the responsibility of the buyer to fully inspect the product upon delivery and to notify us of any possible returns, due to defect or shipping damage. Non-defective returns must call us within 24 business hours to qualify to return a non defected or non damaged product and will be assessed a 20% restocking fee which doesn't include the original shipping. No returns will be accepted without a RMA # from our customer service department. Product returns for non-defective merchandise must be shipped back with freight prepaid by customer, freight is non-refundable. When returning a tire cover please be sure that it has not been used and always use a plastic bag to cover your spare tire when fitting the cover before actual use. Oil from the tire has a tendency to bleed through the vinyl and can discolor the inside of the tire cover. This is something that we will not accept back as a return as it can't be sold to another customer being dirty. When we receive the product back we will credit your card back with the appropriate funds.
Defective: For defective or damaged goods the customer has 7 business days to return the product and the customer must contact us prior to returning product with reason for the return. No returns will be accepted without a RMA # from our customer service department. Please contact them at the email below and include photos of what the problem is with your tire cover. Product must be like new and is subject to our inspection. DO NOT THROW AWAY ANY PACKAGING - product must be in new, original condition, packaged in original packaging and include all tags and paperwork that accompanied it. Shipping for defective product returns will be paid by TireCovers.com or we may just ask you to dispose of the item When returning a tire cover please be sure that it has not been used and always use a plastic bag to cover your spare tire when fitting the cover before actual use. Dirty tire covers will not be accepted back. Contact us at the following link Email.
Contact us to request a RMA# by clicking on the email link here Email. Include in your email the original order receipt with an explanation of what the problem is. We will provide information on how to exchange your product and provide you with a RMA# within 24 business hours. You will need to mail the item back at your expense. We don't exchange or accept returned products that are dirty on either the inside or outside.
** This is for exchange only. No refund will apply to original order ** These fees cover the cost of making a new product and shipping it back to you. Exchanges will not be processed until original is returned. Once you are notified that we have your product back in our possesson we will ask you to pay for the exchange.
Cancellation of an Order
If you need to cancel an order please Email us your full shipping name and Order ID Number. We will find your order and if it hasn't made it to production we will refund you the full amount of your order. If any part of the manufacturing process has taken place we will need to deduct 20% from the original order and refund you that amount plus the shipping cost as it didn't ship out.
Customer Responsibility for Correct Order Information
It's the customers responsibility to make sure that when ordering a tire cover that all of the correct shipping information including email address is correct. We have no way of knowing what your address is or where you want our products shipped. If an order is shipped out with an incorrect shipping address it's out of our hands until it gets returned back to us. This costs our company shipping costs right away for the delivery back to our factory which is $10.00. We know that you want your product so we'll need to charge you to ship it back to you as well. The total for this situation is $20.00. We've made it easy for you to pay for your mistake and to get the product that you've been wiating for.